Maintenance Services

You’ve invested in your own fibre and WDM network but managing the network both during normal office hours and particularly out-of-hours can prove challenging. Investing in an in-house 24/7 operation can prove costly and difficult to manage. Vtesse can help by providing maintenance services for your network via our own existing national field service team and Network Operations Centre.

Features

• Deep experience of the major optical vendors including ADVA, Ciena, Tellabs and Transmode.
• National field service team able to provide diagnostics, repair or swap-out.
• 24/7/365 UK-based Network Operations Centre (NOC) with alternative NOC for disaster recovery purposes.
• ITIL-aligned processes and procedures.
• National optical spares holding with 30-minute on-site target.

Benefits

• Avoid high set-up and on-going costs in maintaining 24/7 support infrastructure.
• Avoid network outages even out of normal business hours.
• Free up scarce internal resource to focus on more strategic IT objectives such as driving business growth or improving the customer experience.